1. Report your injury
to your employer as soon as possible — this should be done in writing where possible.
If you've been injured at work, your care is handled privately and paid for by your employer's insurance—not through Medicare. This means there is minimal out-of-pocket expenses, and you don't need a Medicare card for treatment. However, it also means the process can feel unfamiliar.
At Premier Health, we offer both treating roles—where we directly manage your recovery—and non-treating roles such as impairment assessments or surgical support. You'll always be informed of which type of care you're receiving.
While your insurer or employer may suggest a provider, you're free to choose who treats you. Safe, unbiased care depends on your comfort with the practitioner.
Before your first appointment, we'll send you a secure online form to complete.
Learn more about your rights and the claims process:
to your employer as soon as possible — this should be done in writing where possible.
to get an Initial WorkCover Certificate of Capacity — this confirms your injury and outlines any work restrictions.
and give it, along with your certificate, to your employer as soon as possible.
to lodge your claim with their insurer. They must provide both the certificate and the claim form.
to decide whether to accept or dispute the claim. During this time, they may request additional information.
with us for a full assessment, treatment planning, or review. (If urgent care is needed, you can still see us while the claim is pending.)
including specialist referrals, imaging, rehab planning, and regular reports for your insurer and employer.
with support from our team — we'll guide you through modified duties, upgrades, and final clearance.
Premier Health is a privately billed clinic. If your WorkCover claim has already been accepted and you have a valid claim number, you will not have any out-of-pocket expenses—your insurer will cover the full cost of care.
If your claim is still pending or not yet lodged, you can still be seen promptly. In these situations, standard WorkCover WA rates apply and payment is required on the day. You may be able to claim reimbursement once your case is accepted.
If you're unsure about your claim status, we're happy to guide you through the next steps. Our team is experienced in supporting patients at all stages of the WorkCover process.
Our team is here to help you understand the process and navigate your claim with confidence.